Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For orders placed from November 1st, 2025, until December 24th, 2025, you have until January 31st to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@kecogee.com or submit your request through your online account using the instructions below:

Submit a return request through your online account:
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to kecogee.com, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for us.
5. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. Once we receive the return, if the product is in acceptable condition, you will receive a refund within 10 business days. Items sent back to us without first requesting a return will not be accepted. Please note that we are unable to refund the credit card fee associated with your transaction. This is a Shopify policy, not our store policy.

You can always contact us for any return questions at hello@kecogee.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that we are unable to refund the credit card fee associated with your transaction. This is a Shopify policy, not our store policy.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kecogee.com.